Frequently Asked Questions
Do you have a question regarding your Distinct Collectibles purchase? If so, we're happy to help. If you can't find an answer to your specific question here, contact us at firstname.lastname@example.org and we will get back to you as soon as possible.
About My Order
Q: Can I send my order to a P.O. Box Address?
Since all packages will be shipped by UPS we cannot accept P.O. Boxes as a shipping address.
Q: How long does it take my order to arrive?
A: Please allow 1 business day for the processing of your order. Once your order has been processed it will be shipped as soon as possible depending upon product availability. Most orders will ship within 3-4 weeks of the order date.
Q: What qualifies as a business day?
A: Our business days are Monday through Friday, excluding U. S. holidays. Shipments are not delivered on Saturdays or Sundays.
Q: I didn't receive my package on Saturday or Sunday as I expected. Why?
A: Shipments are not delivered on Saturday or Sunday. Our carrier (UPS) delivers on business days, Monday through Friday (not including holidays), but not on Saturday or Sunday. Please take this into consideration when placing your order.
Q: Can I cancel or make changes to the items in my order?
A: Since we strive to ship your orders as quickly as possible, we can only cancel or change orders that are on back-order or pre-order status and haven't been prepared by our warehouse for shipment. If you change your mind about an order and we are unable to cancel it for you, you can either refuse the package upon delivery attempt, or return the package to our warehouse. To cancel either a back-ordered item or pre-ordered item please contact us at email@example.com or call 844-236-9751. At that time you will be issued a return order number for your records.
Payment & Billing
Q: How secure is my order?
A: We use the latest encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.
Q: May I order by phone?
A: Yes! You can place orders by calling 844-236-9751.
Q: What forms of payment are accepted?
A: We accept Visa, MasterCard, American Express, and Discover. Money orders, personal checks or company checks NOT accepted.
Q: When will my credit card be charged?
A: Your credit card will charged at the time the order is placed.
Q: I don't have a credit card. Can I order by mail with a money order?
A: We apologize but money orders, personal checks, company checks and debit cards are NOT accepted.
Q: Do you offer volume discounts?
A: Yes! We offer discounts for those planning events. For more information please contact us at firstname.lastname@example.org or call 844-236-9751.
Q: In what currency are the prices listed?
A: The prices displayed in the store are in U.S. dollars.
Q: Can I get a printed catalog of all the items in the store?
A: Unfortunately, we do not have a paper catalog.
Q: Where else can I find Distinct Collectibles' merchandise?
A: Distinct Collectibles is an on-line store only and we hope you will find the items you are looking for at DistinctCollectibles.com. At this time, Distinct Collectibles merchandise is not available in any retail stores.
Q: What is The Paterno Foundation?
A: The Paterno Foundation is a non-profit organization established by the Paterno family to honor the legacy of the late Joe Paterno and his wife, Sue. The foundation will continue the Paternos' philanthropic mission which is best summarized in the words of Joe Paterno's simple philosophy: Make an impact.
Q: What is the relationship between Distinct Collectibles and The Paterno Foundation?
A: The founders of Distinct Collectibles are avid supporters of Penn State and Joe Paterno, however, they have no official relationship with either the university or the Paterno family.
Q: Will The Paterno Foundation receive any proceeds from the sale of the Paterno statues?
A: Distinct Collectibles is providing a portion of every Paterno Statue sale to The Paterno Foundation.
If you still can't find an answer to your are looking for, contact us at email@example.com and we'll reply as quickly as possible.